Courses
Client care
We set the highest client care standards. And we keep
them.
If you deal with us, we will …
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Be polite, friendly and helpful
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Answer your emails and calls within
24 hours
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Never use an automated phone system
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Deal honestly with you, and keep our
promises, even when it hurts!
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Give objective and fair advice
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Help you find the right people to
help you if we can’t
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Provide you with effective,
innovative and personal training options
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Deliver what we promise – at least
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Communicate with you regularly and
efficiently
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Store
your information confidentially
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Strive
to be carbon neutral
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Listen carefully to what clients say
– and act if necessary
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Ask clients about our service – and
improve if we need to
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Apologise
quickly when me make a mistake – and put things right straight away